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Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Please refer to the terms and conditions of your debit or credit card for details. You'll save up to 240 per person versus self-packaging, plus the holiday is fully ATOL protected. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. We may record calls to our call centre for quality and training purposes. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. NOTE: The only exception to this policy are curling irons and hair straighteners. General information on travel vaccinations and a travel health checklist is available on the NHS website. 12 hours on a 14 night holiday. In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. force majeure as defined in section 5.10. Itineraries include: Round trip New Zealand from Sydney. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. These fees are detailed in section 1.11. Copies will be available from our suppliers. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. So that we may assist as much as possible, you must tell us about the problem as soon as possible. Guests holding non-British passports should check with relevant embassies. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. The travel organisers own booking conditions will apply to your contract. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. You may then be left at any port or place at which the ship calls without us incurring any liability. . For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. Celebrity Cruises Luggage Allowance & Restrictions, Royal Caribbean Luggage Allowance and Restrictions, PO Cruises: Luggage Allowance and Restricted Items, MSC Cruise Luggage Allowance: Rules, Limits and Forbidden Items, TGV and OUIGO Baggage Allowance | SNCF Luggage Policy, Shipping your luggage from Kranjska Gora to Nuth, Shipping your luggage from Dublin to Rijeka, Shipping your luggage from Copenhagen to Ghent. Please email airsupportuk@celebritycruises.com. Together with Celebrity Cruises, we are delighted to bring you a collection of incredible cruise holidays, all of which have fantastic exclusive offers including flights to Europe from 99 taking in some of the best destinations in the world. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. The Celebrity Cruises alcohol policy limits alcohol on board to two 750ml wine bottles that can be brought to the ship on embarking day. OUR BENEFITS. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). Like other cruise lines, the Celebrity Cruise luggage allowance policy is relatively permissive. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. . Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. Cruises Cheap Flights Asia & Middle East Australia & New Zealand . Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Bingo Cartoons Competitions . However, torch lighters and novelty lighters that look like guns are not allowed onboard. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Any delay in providing us with these details will prevent us from being able to issue tickets. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. On the other hand, Celebrity Xpedition Class with a final destination in Galapagos requires passengers to bring a maximum of 20 kg and one carry-on onboard. Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. There is a corkage fee of $15 if you drink your bottle outside of your cabin. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). Please make sure you know your stateroom number and room location. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. If you are over 21 years of age, you are allowed to bring with you One (1) 750ml bottle of unopened wine or champagne per person. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. 2.2 Are there any prohibited items that I cannot take with me? A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Celebrity Cruises Visa Signature Card; Semi-Annual Sale. . Please contact your Personal Cruise Specialist or your travel agent for further details. Using the appropriate packing materials also gives your belongings added protection throughout the maid, standing, or dietary use tax also permitted. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Our own processes and procedures change in line with those policies. Matches and normal lighters are allowed onboard. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. You must check the price of your chosen holiday at the time of booking. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. Please also take note of our Refusal to Transport Policy. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. P&O Cruises says: "Cruise Connect restrict guests to a luggage allowance of two 'medium' cases weighing no more than 23kgs per piece plus one item of hand luggage per person." We are not able to offer flight only bookings. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Standard kosher meals must have been requested on the guests booking in advance. Luggage Valet is a service offered to help make your return travels as carefree as your cruise. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. NLH Arizona. It takes just a few minutes to acquire the tags and fill out your information with the porter. "Each guest is permitted to carry up to 90kgs of luggage aboard the vessel," explains the Royal . Itineraries may change from time to time, both before and after your sailing departs. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). If your airline does not comply with these rules you should complain to the Civil Aviation Authority. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. You can ship all this. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Disney Cruise carry-on luggage: one per guest which cannot exceed 22 wide, 14 high and 9 deep (approx. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. If you plan to carry your luggage off at disembarkation it must not be larger than 24x16x30. For guests making bookings onboard any of our ships, different deposit policies may apply. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. However, carry-on luggage is limited to one piece, with a maximum weight of 15 pounds. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Celebrity Cruises ; Luggage question due to airlines wt restrictions Make Sure Your Voice Is Heard! You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Celebrity Cruises Will get Include Drinks Internet and Tips. Flight timings shown on your confirmation invoice are for guidance only and may change. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. All the information provided on this page is the result of online research. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Other cruise packing list must-haves include a facial cleanser, moisturizer, deodorant, shaving supplies, lip balm, Q-tips, and cotton balls/pads. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Common interest groups and immersion sailings. Remember to your carry-on bag or backpack with your cruise . Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Do you want to know more about Celebrity Cruise luggage restrictions? We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Seating requests cannot be guaranteed. Please note, changes and errors occasionally occur. It has a capacity of 3,660 guests. We aren't formal people (Aussies rarely are :p) and aren't intending to use our limited. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. While your stateroom will come stocked with premium bath amenities, you might want to bring travel-sized bottles of your preferred products, too. We LOVED it. If these are found, they will be confiscated. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Although the Celebrity Cruise allowance policy is not very restricting when it comes to weight and size, passengers must consider some rules and regulations before packing. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. 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